PRODUCT INFORMATION
All items were handled from a PET FRIENDLY HOME. I do my best to keep them and their fur away from my items.
1. Are these items new?
No, our products are not new (unless stated new). Please note that natural signs of wear are normal for vintage, pre-loved clothing. Before placing an order, kindly read our shop policy here.
2. The item that I want is sold out. Will this item be restocked?
All of our pieces are sourced individually which means it's unlikely that we will find more of the exact same piece. However, we do often find similar pieces from time to time. Always get updates from our store by following us on Instagram to be alert of our future launch dates & see our new arrivals.
3. Can I make an early reservation / early purchase / offer a higher price for items that I see during your sneak peeks/previews?
We accept requests for early/pre-purchase at our own discretion, which means that the we reserve the right to decide whether or not to allow an early purchase on a case-by-case basis as our business is managed by a single person.
Kindly please expect slow replies. There might be instances where DM/messages are missed or detailed requests, like measurements, close-up pictures, or information about flaws, can't be handled due to our busy schedule leading up to a launch. We will do our best to provide complete details if an early purchase is requested, but we cannot guarantee this due to time constraints. If you require exact details about an item, please wait for the official website launch, where we will provide full information, including measurements and any imperfections. Thank you for your understanding. .
4. Will there be a variety of sizes for each item listed?
No, all items are limited to one piece per design (size, colours, style).
ORDERS & PAYMENT
1. Can I purchase the items without sign in or creating a new account on the website?
Answer: Yes, customer can opt without signing in or creating a new account for purchasing items at Violette Wears.
2. What are the available payment methods?
Answer: We accept Online Banking, Credit Card (Visa/Master), Debit Card (Visa/Master) and PayPal.
Our local Malaysian customers can instantly & directly make payment through manual bank transfer, Touch N Go & DuitNow.
Our international customers can make the payment with Credit/Debit Card or PayPal.
*IMPORTANT: Transaction charges may apply.
3. How soon do I have to make payment for my order?
Answer: We have integrated a direct/instant payment getaway that will ease your checkout process. Payment must be made right away after you click on the "Place Order Now" button. Please note that the order is not confirmed until payment has been made. Violette Wears reserves the rights to cancel your order without prior notification if payment has not been completed within the time frame.
4. Can I change/cancel my order after payment has been made?
Answer: Changes or cancellations are NOT allowed after payment has been made.
5. Can I add on items on my successful order?
Answer: No, you will need to place a new order for any additional items. However, you may contact us if you want all of your orders to be shipped out together in one package. If shipping fee has been paid twice, we will issue a refund for the extra shipping cost paid.
6. How do I set my default shipping and billing address?
Answer: You may set your default shipping and billing address in “My Account”. Please click the “Profile” icon to view your addresses in the account details.
7. Can I change my shipping address and contact number after payment has been made?
Answer: You will not be able to make changes on shipping address and contact number after payment has been made. However, if shipping information has been entered incorrectly, please contact us within one (1) day of your order placement.
SHIPPING INFO
Please head over to this link: https://violettewears.com/pages/shipping