*ATTENTION: Would like to save more on shipping fee? We can hold your shipment. Click here.

Shipping Policy ♡

Due to the lack of manpower, our shipments are going out once a week.

• All orders are shipped from Malaysia to the address provided at checkout. Please ensure all of your shipping details are 100% complete and correct before placing the order. If shipping information has been entered incorrectly, please contact us within one (1) day of your order placement.

• All orders will be shipped out within 3-14 working days from the date that payment is authorized and verified, not from the date that it is placed. Please note that we do not ship on Weekends and Public Holidays.

• Shipping cost is calculated at checkout. Domestic orders are dispatched using Poslaju. International orders are dispatched using Pos Malaysia, Redly or DHL.

• The cost calculated at checkout includes the cost of shipping and packaging.

• Once parcel is shipped from our side, the liability of the parcel lies with the courier service and we are not responsible for any lost of parcel.

INTERNATIONAL ORDERS: Taxes, tariffs, duties.

Orders shipped outside Malaysia. may be subject to local taxes, customs duties, and import fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record and is responsible for all Import Fees.

Regulations for import duties and taxes vary by country, and we are unable to control these costs or predict their amount. If you refuse a shipment from Violette Wears, you are responsible for the original shipping charges, any Import Fees incurred on the package, and the cost of returning the package to us.

Violette Wears is not responsible for any additional shipping charges incurred upon delivery and will not issue refunds for orders not received due to unpaid duties.

If you refuse a shipment from Violette Wears, you will be responsible for the original shipping costs, any import fees incurred, and the return shipping cost.

DOMESTIC ORDERS

Orders may take 2-7 business days to process before shipping. All shipping costs will be indicated at checkout & calculated based on each items destination and weight. 

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout.

Once your order has been shipped, you will receive an e-mail with tracking information and a confirmation of shipment. All customers are responsible for providing the correct shipping and billing information at checkout.

*IMPORTANT: Violette Wears is not responsible for costs related to returned packages due to unclaimed packages and/or incorrect address provided. Please note that if a package is returned to us, the client is responsible for the additional shipping fees as the original shipping label will be void. Previous shipping fees will not be refunded.

Once your item has been shipped, Violette Wears is not responsible for delayed, lost, stolen or damaged parcels. Kindly contact the assigned courier if any problem arises. You may contact us at @violettewears on Instagram for assistance.

INTERNATIONAL ORDERS

We ship worldwide from MALAYSIA! If you're from other countries & it says your region is out of our shipping zone/not supported, please message us right away! Thank you.

Orders may take 3-14 business days to process before shipping. All shipping costs will be indicated at checkout & calculated based on each items destination and weight. 

Once you place an order, you will receive an order confirmation to the e-mail address provided at checkout.

Once your order has been shipped, you will receive an e-mail containing your tracking number. All customers are responsible for providing the correct shipping and billing information at checkout. Time may vary due to customs. The customer is responsible for all import duties, taxes, and customs charges upon delivery.

*IMPORTANT: Violette Wears is not responsible for costs related to returned packages due to unclaimed packages and/or incorrect address provided. Please note that if a package is returned to us, the client is responsible for the additional shipping fees as the original shipping label will be void. Previous shipping fees will not be refunded.

Once your item has been shipped, Violette Wears is not responsible for delayed, lost, stolen or damaged parcels or any custom charges and sales tax that may be applicable in your country. Kindly contact the assigned courier if any problem arises. You may contact us at violette.wears on Instagram for assistance.

Local Standard Delivery (Poslaju)

International Delivery

*Please note that these are estimated delivery times only, we do not guarantee delivery dates.

BY PLACING AN ORDER, YOU CONFIRM THAT YOU HAVE READ AND AGREED TO VIOLETTE'S POLICIES.